S2E3 - Donald Hasson, CPO Dashlane - The Future of Passwords & Product Ops

Donald Hasson, Chief Product Officer of Dashlane, a leading provider of password management to consumers and businesses, joins host Rahul Abhyankar in this episode. With a long and successful career in cybersecurity, Donald is an expert in identity and credential management. 

Key Highlights:

- How to build user delight for heightened emotions that are associated with creating, forgetting and protecting passwords.
- How to think of user education as a feature of the product.
- How to think of competition, direct, indirect, substitutes and alternatives.
- How to avoid "the feature request black hole" of product development.
- What to learn from customer's roadmaps and how to know customers better than their mother's do!
- How to balance the "beautiful constraints" of product development - time, scope, resources and quality.
- How to know when a product organization needs Product Ops.

Connect with Donald Hasson:

https://www.linkedin.com/in/donaldhasson/

Referenced in this episode:

- John Bennett, CEO Dashlane